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Elixify

Frequently Asked Questions

PRODUCT

What is Elixify Vitamin E Serum?

Elixify Vit. E Serum is a serum that contains of all natural ingredients infused with Royal Jelly for a better looking skin anyone can ask for.

How do I use Elixify Vitamin E Serum?

Just snip off the tip of the capsule and lather Elixify Vitamin E Serum on your skin.

For Face: Just take 1 – 2 drops of Elixify Vitamin E Serum and apply it on your face, massage the oil into your face making sure that the serum is fully absorbed. The remaining serum in the capsule can be applied onto your neck or other part of your skin where it feels dry (elbows, knees, arms, legs, heels).

For Body/Hands/Legs/any part of your body: Just take one capsule and lather all the contents of Elixify Vitamin E Serum all over. Massage for 3 – 4 minutes or until serum is fully absorbed by your skin.

For Scars: Take one capsule of Elixify Vitamin E Serum and empty the contents on your scar. Massage slowly on the scar for 3 – 4 minutes or until serum is fully absorbed by your skin.

*ELIXIFY VITAMIN E SERUM IS FOR EXTERNAL USE. NOT TO BE CONSUMED.*

What does Elixify Vitamin E Serum do for my skin?

Elixify Vitamin E Serum helps to repair damaged skin, bringing back and retain youthfulness of your skin, eliminates wrinkles, fine lines and age spots. It also encourages a faster healing process of your skin problems.

Can I use Elixify Vitamin E Serum as a moisturizer for my skin overall?

Yes, Elixify Vitamin E Serum effectively moisturise your skin, leaving it soft and silky.

Does Elixify Vitamin E Serum help with scars/bruising?

Yes, we have many testimonials from Elixify users with amazing results of their scars.

Can I use Elixify Vitamin E Serum on my skin during pregnancy?

Yes. You can put Elixify Vitamin E Serum while you’re pregnant. It can be used from early stages of your pregnancy to prevent and reduce stretchmarks.

Can I use Elixify Vitamin E Serum after my laser treatment?

Elixify Vitamin E is not a medicated serum. However, please consult your Doctor or Beauty Consultant first before you using Elixify Vitamin E Serum after your laser treatment.

What are the ingredients found in Elixify Vitamin E Serum?

As per label on every canister, Elixify Vitamin E Serum contains Royal Jelly Extracts, Water, Vegetable Oil, Glycerine, Isopropyl Myristate, Mineral Oil, Potassium Sorbate, Titanium Dioxide, Mika Extracts and Fragrance.

Where do you source your ingredients from?

We source our ingredients from different parts of the world, making sure it is of the highest quality to be blended into our Elixify Vitamin E Serum.

Does the Elixify Vitamin E Serum contain any harmful chemicals?

No. Elixify Vitamin E Serum doesn’t contains any harmful chemicals. Elixify Vitamin E Serum is registered under the Ministry of Health Malaysia.

Is this product suitable for oily skin?

Yes, Elixify Vitamin E Serum is suitable for all types of skin.

Is this product suitable for sensitive skin?

Yes, Elixify Vitamin E Serum is suitable for all types of skin.

Is this product suitable for men and children?

Yes, Elixify Vitamin E Serum is suitable for all types of skin. However consult your child’s doctor before using Elixify Vitamin E Serum for children.

Can I use this product if I have skin eczema?

Yes. We have testimonials from Elixify users on their eczema.

Will my skin be greasy after use?

Elixify Vitamin E Serum is an oil based serum that will initially have a greasy-feel. However, once the serum has been fully absorbed after 3 – 4 minutes, your skin will be smooth and soft without any greasy feeling.

Is this product safe to be used with other skin care products?

 Yes, it is safe to use with other skin care products.

How long will a can of Elixify Vitamin E Serum last?

Each canister contains 60 capsules, which will last for one month if it is used twice a day.

Is Elixify Vitamin E Serum vegan?

Yes.

Is the Elixify Vitamin E Serum tested on animals?

No.

Do you guarantee results?

Results may varies from one person to another. Depends on types of skin, timeline of the scars/wound and consistency of using Elixify.

Is there a shelf life/expiry date for the Elixify Vitamin E Serum?

Elixify Vitamin E Serum has a shelf life of 2 years.

Is Elixify Vitamin E Serum approved by the Health Ministry?

Yes.

PAYMENT

Can I change my billing information?

I didn’t get my email confirmation. Did I place my order successfully?

Do you have a mobile app that I can use to shop?

Do you offer any rewards/loyalty programme?

Do you accept debit/credit cards?

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I’m getting an error upon checking out. What should I do?

Someone stole my credit card and purchased on your site. What should I do?

Is there any Sales Tax?

How do you ensure my personal date is protected?

RETURNS & REFUNDS

What is your return & refund policy?

RETURN & REFUND POLICY

  • Upon receiving our product, kindly check that everything is in good condition prior to using it.
  • If you receive our serum capsules in an unsatisfactory condition, you must refund the whole canister to Rararich Ventures within 2 Working Days from the date received.
  • Rararich Ventures will provide you a replacement canister OR a full refund amount on the price purchased. The product should be returned untouched or unused. Kindly note that NO REFUND or REPLACEMENT will be entertained should the product have been used. Please keep any proof of purchase for our reference.
  • Refund or replacement will only be made once Rararich Ventures received the unsatisfactory canister at our HQ from the customer.
  • Elixify Vitamin E Serum canister must be kept in our airtight canister and placed in a dry and cool area away from direct sunlight.
  • Do not use wet hands to pick up or touch the capsules. Each Elixify Vitamin E canister has a packet of Silica gel to prevent moisture containment. However, excessive water present in the canister from wet hands can damp the capsules and lead to mould-growth. In this case, no refund will be entertained for negligence.
  • The usage of Elixify Vitamin E Serum is strictly under your own discretion and responsibilities. We will not be held responsible for any skin allergies/reactions that may or may not cause by Elixify Vitamin E Serum.
  • As per labelled on every canister, Elixify Vitamin E Serum contains Royal Jelly Extracts, Water, Vegetable Oil, Glycerine, Isopropyl Myristate, Mineral Oil, Potassium Sorbate, Titanium Dioxide, Mika Extracts and Fragrance.
  • If you have any allergy to any ingredients listed, please do not proceed with your purchase. Should you proceed with the purchase, Elixify Vitamin E Serum and Rararich Ventures will not and cannot be held responsible for any skin allergies or reactions that Elixify Vitamin E Serum may or may not cause.

 

Can I get a refund if the price has changed or there is a running promotion?

Unfortunately, we would not be able to process a refund should there be a price change or promotion running once items have been place or purchased. However, you can still enjoy the running promotion and stock up on your Elixify Vitamin E Serum.

Once the item is received, can I return them if I’m not happy with the product?

  • If you receive our serum capsules in an unsatisfactory condition, you must refund the whole canister to Rararich Ventures WITHIN 2 WORKING DAYS from the date received. Rararich Ventures will provide you a replacement canister OR a full refund amount on the price purchased. Proof of purchase must be shown.
  • The product should be returned UNTOUCHED or UNUSED.
  • No refund or replacement will be entertained should the product have been used.
  • Refund or replacement will only be made once Rararich Ventures received the unsatisfactory canister at our HQ from the customer.

Will there be any compensation if I’ve received a broken jar? Or leaking capsules?

Each package is fully wrapped with protective layers of bubble wrap and care, sealed with transparent tapes to ensure the safety of our canister(s). All our goods are sent via corporate account of PosLaju delivery where they will ensure Elixify Vitamin E Serum canisters are delivered in perfect retail condition.

Elixify Vitamin E Serum or Rararich Ventures will not be held responsible for any damages, losses or undelivered items cause by PosLaju or the recipient. In this case, no refund will be entertain for damages cause by recipient. Alternatively, damages by PosLaju can be claim accordingly from PosLaju.

Kindly take note PosLaju are not in service during weekends (Saturday and Sunday) and Public Holidays (follow Selangor PH as postage made at Subang Jaya, Selangor). Delivery service on weekdays/working day (Monday-Friday) only.

Our Postage Centre MBE Mainplace-SLS Mail Carrier Sdn Bhd. (company reg no. 1061153X). (Tel: +60380216561)
Please allow 2-3 working days for them to update PosLaju Tracking no. in the system as they are not Pejabat Pos/PosLaju Centre.

 

DELIVERY

Do you deliver worldwide?

As of now, we are currently only delivering in Malaysia – Nationwide.

When will I receive my products?

Once an order is place, all payment must be made within 12 hours. Payment Orders that are unsettled within 12 hours will be automatically cancelled and will be release to the next customer in cue.

My tracking status is marked as undeliverable. What should I do?

You should contact PosLaju Hotline 1300-300-300 to check the status of your parcel.

Where do you deliver?

As long as you have a Malaysian address, we will be delivering to you nationwide.

Can I update my delivery address after placing the order?

Yes, with the condition you update your delivery address within 12 hours from when you placed your order.

Can I redirect my parcel to a different address?

Once your parcel is out for delivery, you will not be able to redirect your parcel to different address.

How do I track my package?

You have to login to PosLaju’s website to track your parcel. Track your parcel here.

How soon will I get my order?

Usually, you will receive your order within:

3 – 4 working days for orders within the Klang Valley.

7 working days for orders within Peninsular Malaysia, and

7-10 working days for orders within East Malaysia.

Is my order shipped out? I did not receive any tracking information email

Every time a parcel or order is sent out, we keep our customers updated with their PosLaju Tracking number.

My package says delivered, but I didn’t receive it.

Please contact PosLaju hotline 1300-300-300 to locate your parcel.

My package is in my country but tracking hasn’t been updated.

Please contact PosLaju hotline 1300-300-300 to locate your parcel.

Which carrier do you use for Standard Shipping?

PosLaju Malaysia

ORDER ISSUES

I bought your product from an unauthorised reseller. What do I do?

You have to report to us on any unauthorized resellers. At the moment, we are the only sole distributor of Elixify Vitamin E Serum in Malaysia.

In the case that you have purchase the product from them, we would recommend to request a return/refund from them.

Can I modify my order after I’ve placed it?

You can modify your order within 1 hour after you’ve placed it.

Can I cancel my order after I’ve placed it?

  • You can cancel your order within 1 hour after you’ve placed it.

There are missing product(s). What should I do?

You must return the unused product to us within 48 hours (Kindly refer to our refund policy)

I received damaged/faulty products. What should I do?

You must return the unused product to us within 48 hours (Kindly refer to our refund policy)

I received the wrong amount. What should I do?

You must contact us within 24 hours for us to sort out your order.